Summarizes emails and outputs actionable items

Reusable internal templates and examples for automations, elements, landing pages, etc.

Automatically parses incoming emails using AI to extract sentiment, generate a summary, and identify key action items for instant structured reporting.

Watches your email account and identifies the following:

  1. Sentiment: the mood of the sender
  2. Summary: summary of the email
  3. Actionable items: what they need

Forward a long email chain or Zendesk ticket to cfmwebprojects@gmail.com. You’ll receive a reply with the sentiment, summary, and actionable items.

  1. Copy / Pasting Zendesk ticket threads
  2. Summarizes long email threads

This is a customizable tool. You can duplicate the make.com model and use it in other ways:

  1. Query by specific senders, keywords, or email message tone
  2. Categorize customer feedback
  3. Route specific types of emails: Look for specific values, and send it to another service or tool.
  4. Lead generation: Pull out company info and send it to a spreadsheet
  1. Filters out frustrated customers faster
  2. Identifies emergencies
  3. Cuts down on reading long threads

Input Email

Hi John Doe,

I hope everything is going well on your end. I wanted to circle back regarding our website, as we’ve started to notice a few items that could probably use some attention. While the site is technically live, there are several areas where things don’t appear to be functioning quite as smoothly as we expected. A few pages seem slower than they should be, some formatting looks slightly off depending on the device, and we’ve caught a couple of small errors that make the site feel less polished than we had hoped.

We were under the impression that these types of issues would have been addressed earlier, so I wanted to check in to better understand the current status. Additionally, there are some updates we’ve been waiting on — including content adjustments, plugin reviews, and general maintenance — and it would be helpful to know when we can realistically expect those to be completed. If there are blockers or additional information you need from us, please let us know, as we’d prefer to avoid any further delays.

At this point, we’re mainly looking for clarity and a more concrete timeline so we can plan accordingly. We value the partnership and trust that this can be resolved promptly, but we do want to ensure the website reflects the level of quality our customers expect. Please advise on next steps when you have a moment.

Best,
Janet Doe

Output Data

Sentiment: Concerned

Summary: Janet is following up about website performance, formatting, and error issues, requesting clarity on status, blockers, and a concrete timeline for pending updates and maintenance.

Action items – Investigate and fix slow-loading pages, device-specific formatting issues, and reported site errors., – Provide a clear status update and concrete timeline for content adjustments, plugin reviews, and general maintenance., – Identify any blockers and request any additional information needed from Janet’s team to avoid further delays.

Usage costs associated with the OpenAPI API key. Check with Erin for more information.